Shipping Policy

Shipping Policy

Thanks for shopping with PolarixCrafted. Below is everything you need to know about how and when your order ships.

Free shipping on every order

Standard shipping is free worldwide on all orders, with no minimum spend. If you need it sooner, an express option is available at checkout.

Order processing

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after your order is placed. Processing may take slightly longer during launches, restocks, or high-volume periods. If there is a significant delay, we will contact you by email.

You will receive a shipping confirmation email with tracking as soon as your order leaves our facility. Please allow 1–3 business days for tracking to begin updating.

Shipping options and delivery times

These times are in addition to the 1–3 business day processing window above.

  • United States — Standard — Free — 5–10 business days
  • United States — Express — $12.99 — 2–4 business days
  • International — Standard — Free — 7–15 business days
  • International — Express — $12.99 — 5–9 business days

Delivery estimates are provided by our shipping carriers and are not guaranteed. Customs, weather, carrier backlogs, and peak seasons can cause delays outside our control. Express shipping speeds up transit only — it does not shorten processing time.

If your standard order has not arrived within 30 days of the order date, email us at corewell12@gmail.com and we will investigate with the carrier and put things right.

Where we ship

We ship worldwide. A small number of destinations are excluded where shipping or payment processing is legally restricted. If your country appears at checkout, we ship there.

Customs, duties, and import taxes

International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in your order total and are not refundable by us. Refused or unclaimed international packages returned to us because of unpaid customs charges are refunded minus any return shipping costs we incur.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you catch a mistake, email us at corewell12@gmail.com within 24 hours of ordering and we will do our best to correct it before the order ships.

Lost, stolen, or damaged packages

If your tracking shows delivered but you do not have your package, please check with neighbours, your building manager, and your mail room first, then contact us at corewell12@gmail.com within 7 days of the delivery date. If your package arrives damaged, email us photos of the item and the packaging within 7 days of delivery and we will make it right.

Multiple items

Orders containing several items may ship in separate packages and arrive on different days. You will receive tracking for each shipment.

Cancelling an order

You can cancel an order for a full refund within 24 hours of purchase, as long as it has not shipped. See our Refund and Return Policy for full details.

Questions

Email corewell12@gmail.com and we will get back to you within 24–48 hours.